OVER 40 Training Topics for Your  Webinar Training  -                                                                                               Tons of New Content and  Topics for 2021

 

 

 

 

 

 

 

 

Webinar #1                                      

OPENING remarks.                                      

The 8 Guidelines to help you earn respect.

 

Webinar #2                                                                                       Recap of previous training.                                                           Developing a culture of accountability by setting clear expectations.

 

Webinar #3

Recap of previous training.                                                          Supervising friends, peers, different AGE groups AND people with a lot more experience than you.

 

Webinar #4

Recap of previous training.                                                            Coaching employees when mistakes are made.                                Giving corrective feedback...diplomatically.

Webinar #5

Recap of previous training.                                                           Creating a culture where employees say,                                           "I want to work for this manager or in this department."                 Motivating employees WITHOUT money.

Webinar #6

Recap of previous training.

Delegation skills... so it's done right the first time.

Managing multiple projects and deadlines.

Webinar #7

Recap of previous training.                                                               STOP being a referee.  Dealing with conflict in the workplace.

Q and A and wrap-up.

 

 

 

Level 2   Training - The Next Step

Webinar #1                                                                                      STOP Being a manager.                         

Start being a LEADER with Emotional

Intelligence.

.

 

Webinar #2                                                                                         Recap of previous training.                                                             Interviewing strategies. 105 of the

BEST Interview questions.

Webinar #3

Recap of previous training.                                                             Setting performance standards and what to do if the standards are not met.

PIP.  The ugly part of managing people.

Webinar #4

Recap of previous training.                                                                     How to cut the length of a meeting in 1/2 and other simple strategies to manage multiple projects and deadlines.

 

Webinar #5

Recap of previous training.                                                          Criticism and Discipline skills for managers.                                  Having tough conversations with employees.

Dealing with difficult employees.

 

 

Webinar #6

Creative thinking and problem solving skills.

Decision making skills.

 

Moving forward...

     New Manager          & Supervisor
Training
Less than 5 Years    Experience

 

 

 

 

 

 

 

 

Customer Satisfaction is Worthless.                      Customer LOYALTY is Priceless!

Webinar #1

Creating a Culture of "Fabled" Customer Service

25 awesome ideas to provide exceptional customer service.

Pack your bags.  We are going on a field trip.

 

 

Webinar #2                                                                                        Recap of previous training.                                                          

Telling a customer "NO"

Using positive words to deliver a negative message. 

Getting to the real issue with customers.

 

Webinar #3

Recap of previous training.                                                           

Seek first to understand, then to be understood.  Really listening to what the customer is saying to you.

Getting to the "root cause" of the problem...use deductive reasoning.

Webinar #4

Recap of previous training.                                                            Dealing angry, rude and                                                              other customers who bring                                                                 joy to your life.

Webinar #5

Recap of previous training.                                                                It's NOT about saying "sorry".  It's all about the RECOVERY that really matters!

Twenty-Five (25) perfect responses when dealing with customer situations.

Webinar #6

Recap of previous training.                                                           

Attitude and stress.  It takes a special person to make it in this business.

 

 

Webinar #7

Recap of previous training.

Upselling your product and service.

Q and A.

Practice, practice , practice.

Exceptional Customer Service and Communication
Online Workshop
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Dealing with Difficult Employees, Customers and Patients

New Topics for 2021

  • Managing Virtual Employees     It's the same, only different.

  • Take Charge of Your Career  (3 hour class)

50 ways to take the initiative at work.

  • 75 Simple Scripts to Handle Problems at Work  (5 hour class)

       Including 32 scripts to use when 

       dealing with unnecessary interruptions 

       and long winded people.

  • How to Give a Knock-Out Presentation (3 hour class)

      Tons of tips and tricks from a 12 year pro

       who has given over 2000 presentations 

       to over 250,000 people.

  • Dealing with the 3 BIGGEST time wasters in business!  (3 hour class)

 

       1.  MEETINGS (virtual and in-person)

       2.  EMAIL

       3.  UNNECESSARY INTERRUPTIONS 

            and LONG WINDED PEOPLE